Let’s get acquainted with Nolan, our Customer Support Associate, Medical Billing Specialist

Nolan, what is your current role with MediMatrix? Let’s see here. I first joined the team as one of our customer support associates and have been helping our clients in that role for quite some time. In the more recent years, I’ve added medical billing specialist to my role, it’s been interesting navigating the world of medical billing.

How long have you been with MediMatrix? I was brought on board back in November of 2016, so almost 7 years!

Which colleagues at MediMatrix have you worked with the longest? I’ve really enjoyed working with all of the members on our team. We all cross paths when working together to help our customers. But I’ve worked pretty closely with both Matt and Karrie on our team. Matt has helped me learn the ropes when I first started, and we still collaborate when needed. Karrie taught me everything I know about medical billing and is still the person I go to when the occasional complex billing question arises and she steps in to with an extra pair of eyes.

What is your favorite part about this job? Honestly, just helping people who are on the front lines giving people the medical attention they need. They are the people that are impacting people’s life directly and if I can do anything to make someone else’s job easier, smoother or just help them have a better day, that for me, is very rewarding.

What has been the most challenging part and rewarding part of your job? The most challenging part has been learning medical billing and how it works within our system. Portable diagnostic medical billing has it’s nuances, and it’s a never ending learning process. I’m still humbled by how much there is to learn vs. what I currently know, but my goal is to make that gap smaller and smaller each day.

Now the most rewarding part of my role here is again helping people. Whether it’s the technologists out taking the medical diagnostic exam, a biller who needs assistance or users with just a general question, I know if I was able to assist them in any way, I helped make their day just a little better.

Do you collect anything? Oh yeah, definitely.  As odd as it may sound to some, I collect Board Games. I have a friend who owns a board game store, and he has really gotten me and my wife into the hobby. I’m not talking just classic games such as Monopoly and Scrabble, I collect modern games such as Ticket to Ride, Settlers of Catan and Wingspan. Currently, we have around 150 games. And of course we need somewhere to put them all so we have built custom shelving to house them! If you ever want a suggestion for a board game for you and your group of friends or family, I can probably come up with something!

What is your favorite board game? That is such a hard question because it really depends on who you are playing with and the kind of game everyone is willing to play. If I had to choose, I’d say Betrayal at House on the Hill. It’s a cooperative game where everyone works together until about halfway through the game. At that point, one of the players is declared as the Betrayer and the others must ally against them to try to win. It’s fairly simple to learn so most players can pick up on it rather quickly and always a good time. It’s also a very memorable game that you’ll be talking about for quite some time.