Acceptable Use Policy

Effective Date: February 23, 2022

WebInterstate has developed several applications and services, including but not limited to the MediMatrix Service, Gateway Applications, Apps (i.e., iOS and Android apps), and other related online tools and services that link or refer to this Acceptable Use Policy. WebInterstate may also provide other services such as leased lines, internet bandwidth, and colocation services. Collectively, these will be referred to as “Services”.

These Services are intended for use by companies that have an agreement with WebInterstate to utilize Services. If you are using the Services in a workplace or on a device or account issued to you by your employer or another company (referred to as “Organization”), that Organization may have its own Acceptable Use Policy regarding use of applications and Services it provides to users.

The following Acceptable Use Policy (AUP) is designed to protect individual Internet users, WebInterstate Inc. customers, and WebInterstate Inc. from being victimized by hostile, illegal, or irresponsible behaviors.

Common sense governs all our policies. In general, you will not violate our policy if you act in a decent manner. However, it is your responsibility to know and abide by this AUP.

This AUP applies to all Services users and website visitors.

Illegal Activities

Under no circumstances will WebInterstate tolerate its services being used to break any applicable laws or government regulations. Illegal activities may be reported to authorities. Examples include, but are not limited to:

  1. Unauthorized copying or distributing of copyrighted material.
  2. Attempting to obtain unauthorized access to the accounts, computers, or systems of others.
  3. Impersonating the identity of another person in name or likeness.
  4. Exporting software or technical secrets in violation of law.
  5. Promoting scams such as pyramid schemes, chain letters, or any other misrepresentation of services or products.
  6. Threatening others with bodily harm or property destruction.
  7. Distributing child pornography. We will consult the FBI if possible, illegal distribution is suspected. WebInterstate will not make the judgment call in regard to its legality, but may remove the material until the FBI, or any other appropriate authority, informs us how to proceed.

Crimes Against the Network

It is WebInterstate’s mission to provide superior access to all of its customers. To accomplish this goal, WebInterstate needs to maintain the integrity of its servers and networks. The following policies help ensure that one user does not degrade the service of other users.

  1. You may not share any of your account and password information with others or allow them to use your account.
  2. Denial of service attacks will not be tolerated in any form. These include, but are not limited to:
    1. Taking advantage of bugs in systems or routers to degrade their performance
    2. Excessive bandwidth, disk storage, or processor utilization
    3. Any action that can create abnormally high bandwidth, disk storage, or processor utilization
  3. You may not engage in activity which seriously diminishes the capability of others to use any of WebInterstate’s services or affects the general Internet.
  4. Attempts to gain unwelcome access to other computers, accounts, or another’s in-transit data are prohibited.
  5. You may not distribute viruses or worms to or from WebInterstate systems or networks.
  6. Use of software devices to keep you logged in when you are not actively using your account is prohibited.


Spam wastes WebInterstate’s resources and the resources of networks between WebInterstate and the recipient. There may also be a financial burden for cleaning up after spamming incidents. Therefore, it is a violation of our policy to engage in any of the following activities by sending unsolicited emails, whether it is commercial or not, to a large number of users:

  1. Using a WebInterstate account
  2. Using WebInterstate connectivity
  3. Using a WebInterstate mail server
  4. Referencing a website hosted within WebInterstate’s network within the email message
  5. Forging the header information within an email to disguise the source or identity of the person sending the message
  6. Sending multiple copies of the same message to the same person
  7. Sending a message where it is likely that the recipient will object to the content of the message
  8. Posting messages in USENET that are in violation of that group’s charter
  9. Posting a message unnecessarily to multiple newsgroups
  10. Excessive cross-posting

Participating in any of the above activities, even if performed outside of WebInterstate’s Services, is considered a violation of this policy if such participation is determined by WebInterstate management to have a negative impact on WebInterstate’s networks, services, public image, or professional reputation. For example, if someone spams using email services completely outside of WebInterstate to attempt to draw visitors to a website in any way associated with WebInterstate’s networks or services, it will be considered a violation.

Miscellaneous Provisions

WebInterstate has set quotas for all accounts with email access. If any mailbox exceeds the quota, WebInterstate reserves the right to move, compress, or otherwise limit that mailbox to the quota amount. Attempts will be made to minimize any loss of data from such mailbox.

Untimely payment may result in an account being suspended or removed. Multiple attempts will be made to contact a user before account removal. However, if we cannot contact the account owner, our requests are ignored, or the account remains unpaid, WebInterstate is not responsible for the loss of any removed data.

As a rule, WebInterstate does not monitor data or traffic residing within or flowing through its networks except for system utilization and billing purposes. However, WebInterstate reserves the right to view or edit email boxes which are in violation of the AUP or need to be fixed due to corruption or other similar needs. WebInterstate also reserves the right view an individual’s traffic in cases of network security issues or if violation of the AUP is suspected. We will only share or disclose such information in accordance with our Privacy Policy.

Users who use WebInterstate’s network or other services to send or post any material are responsible for knowing the laws governing that material. WebInterstate does not monitor or accept any responsibility for any material sent, received, posted, or residing on any WebInterstate server. As mentioned above, if we become aware of illegal activities, the appropriate authorities may be contacted. WebInterstate will fully cooperate with the legal requests in accordance with our Privacy Policy.

Violations of this Acceptable Use Policy

Violations of this AUP may result in one or any combination of the following:

  1. Verbal or written warnings
  2. Account suspension
  3. Account termination and removal
  4. Billing for any administrative, legal, or cleanup costs

Even though it is the sole discretion of WebInterstate, the principles and management of WebInterstate will try to act in an appropriate manner to fit the infraction. Minor violations will most likely result in warnings, and consideration will be given as to whether the violation was intentional or accidental.

Failure of WebInterstate Inc. to enforce any part of this AUP does not release any user from being subject to future enforcement of that item. All services provided by WebInterstate are subject to the company’s standard Terms & Conditions, which may be obtained from your WebInterstate representative.

Changes to this Acceptable Use Policy

We may update our Acceptable Use Policy from time to time. We will notify you of any changes by posting the new Acceptable Use Policy on this page.

You are advised to review this Acceptable Use Policy periodically for any changes. Changes to this Acceptable Use Policy are effective when they are posted on this page.


Please contact your Organization regarding their Acceptable Use Policy relating to how they use the Services provided by WebInterstate.

If you have questions about our Acceptable Use Policy, please email [email protected].

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